Aetna Customer Service Representative Virtual Job In ( India )

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Aetna Customer Service Representative Virtual Job In ( India )

Hiring Organization:- Aetna

Post Name:- Customer Service Representative

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- ₹20000-₹30000

Locations:- Narsinghpur, India

Aetna Customer Service Representative Virtual Job In ( India )

Full Job Description:-

Health Concierge is Aetna’s brand for providing targeted, individualized service through engagement, a holistic view of the member, benefits, and health information. handles customer service inquiries and issues via written correspondence, the internet, web-chat, or telephone. Draws in, counsels and teaches individuals in light of the part’s extraordinary requirements, inclinations and comprehension of Aetna plans, devices and assets to assist with directing the individuals along a make way to mind. uses resources to help customers understand claims, accumulators, usage and balances, cost sharing, and other aspects of Aetna products. Responds to questions and resolves issues as a “solitary resource” in light of calls, plan supports, PSS/ISO, individuals and suppliers.

  • Gives tweaked association in light of client inclination and individualized needs, making a profound association with our individuals by understanding and drawing in the part without limit.
  • builds a relationship of trust and care with the member to fully comprehend their requirements. Expects client needs.
  • answers the customer’s unanswered questions by providing relevant information, such as member self-service tools, benefit plan details, and additional plan details.
  • makes financial decisions to resolve member issues using the customer service threshold framework.

Teaches and helps clients on different components of advantage plan data and accessible administrations made to upgrade the general client support insight with the organization (i.e., help with part self-administration devices, Conference Potential open doors – Basic Advances, Cost of Care Instruments, Regular Options Program, and so forth.).

  • makes use of all pertinent information to influence member engagement effectively.
  • responds immediately when informed of a situation or confronted with a problem.
  • takes responsibility for every interaction with a customer to resolve their issues and connect them with the appropriate additional services.
  • by responding to unasked questions, identifies member requirements beyond the initial inquiry.
  • resolves issues without management intervention or with minimal intervention.
  • teaches members how to better manage their health and provides them with education.
  • Answers rapidly to address client issues and resolve issues while abstaining from over-committing.
  • Other potential activities include: explaining plan eligibility, interpreting benefit coverage interpretations, and providing information about claim status.
  • handles new claim handoffs and claim referrals, and if necessary, escalates issues through the appeals and grievances system.
  • Starts out-reach/welcome calls to guarantee constituents assumptions are met or surpassed.
  • Identifies emerging customer service trends and works to develop solutions to address potential issues and/or plan features of interest to increase post-enrollment member satisfaction and better understand benefit plans.
  • Delivers client-specific presentations in collaboration with other departments.

develops process improvements with the intention of enhancing the overall delivery of service and coordinates efforts both internally and across departments to successfully resolve issues with service.

collaborates with colleagues to provide the best customer experience. Attempts to comprehend the customer’s circumstances, issues, expectations, and requirements.

  • asks probing questions to discover the underlying requirements of the customer.
  • Transitions conversations appropriately to investigate possibilities for expanding customer interactions.
  • Provides alternatives when necessary and directs members to the appropriate health resource.
  • Acts in view of the wellbeing of client and key to all connections.
  • delivers a world-class customer experience by working with colleagues and coworkers.
  • assumes the role of SME and provides whenever necessary technical support for issues relating to products, system applications, and/or call delivery.
  • May partake in readiness and show of client explicit introductions.
  • may trend and monitor data.
  • as needed, coaches, trains, and helps develop call center employees.
  • whenever necessary, takes part in or leads special projects or initiatives that address service issues.
  • Gives specialized or topic aptitude concerning arrangements, strategies, and capability related applications/frameworks instruments on a case by case basis.
  • Conveys inward quality audits.
  • when required, provides the necessary assistance in third-party audits.
  • uses appropriate systems and procedures to document and track all client contacts, events, and outcomes.
  • Pay Range The following is a typical range for this position:
  • Minimum: Maximum of 17.00: 27.90 Please keep in mind that this range represents the range of pay for all positions in this job grade. Numerous factors, including location, will be taken into account in the actual salary offer.

Required Experience providing customer service in a transaction-based setting, such as a call center or retail location, is preferred, as is the capacity for empathy and compassion.

The capacity to handle multiple responsibilities and effective organizational skills

Effective verbal and written communication skills Preferred Qualifications See required qualifications Education High School Diploma or equivalent experience Business Overview Bring your heart to CVS Health We all share a single, clear purpose: putting our whole heart into your health at all times. Our commitment to improve human-centered health care for a world that is rapidly changing is guided by this purpose. Our purpose, which is based on our brand and has a heart at its core, conveys the personal message that how we provide our services is just as important as what we provide. Our Heart At Work BehaviorsTM help accomplish this goal. We want everyone who works at CVS Health to feel like they can do anything because of the part they play in changing our culture and making it easier for us to come up with new ways to make health care more personal, convenient, and affordable.

Aetna Customer Service Representative Virtual Job In ( India )

Top 10 Interview Tips For Getting Job:

Absolutely! Here are my top 10 interview tips for getting a job:

  1. Research the company: Before the interview, research the company and the position you’re applying for. Look up the company’s mission statement, values, and recent news to get a better understanding of their culture and goals.
  2. Practice common interview questions: Practice answering common interview questions and think of examples from your past experiences that showcase your skills and qualifications.
  3. Dress appropriately: Dress professionally and appropriately for the job interview. Even if the company has a more casual dress code, it’s better to be overdressed than underdressed.
  4. Arrive on time: Being punctual is important, so make sure to arrive on time or even a few minutes early to the interview. This shows that you’re reliable and respectful of the interviewer’s time.
  5. Bring copies of your resume: Bring extra copies of your resume to the interview, in case the interviewer doesn’t have one or needs to reference it.
  6. Show enthusiasm: Let the interviewer know that you’re excited about the opportunity to work for their company. Express your interest in the position and what you can bring to the table.
  7. Be confident: Show confidence in yourself and your abilities during the interview. Make eye contact, speak clearly, and don’t be afraid to ask questions or clarify anything you don’t understand.
  8. Be prepared to answer behavioral questions: Many companies use behavioral interview questions, which ask about specific situations from your past experiences. Prepare to answer these questions with specific examples that showcase your skills and abilities.
  9. Follow up: After the interview, send a thank-you email or note to the interviewer. This shows that you appreciate their time and are still interested in the position.
  10. Be yourself: Finally, remember to be yourself during the interview. The interviewer is trying to get a sense of who you are as a person and how you would fit into their company culture. Don’t try to be someone you’re not, as this can come across as inauthentic.

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

  1. Company always wants you to be on time and you should be.
  2. Take less leave from the office.
  3. Focus on your work and try to learn more.
  4. Speak from your work not for your mouth.
  5. Keep on trying to get new things from your seniors, regarding your profile.
  6. Raise your point but only then when you are 100% sure about your point.
  7. Never hurry because haste makes waste.
  8. For earning some extra points than others. Just play out of your comfort zone.
  9. Always respect your seniors.
  10. Learn from mistakes made by you and others and do not try to repeat them.

Educational Qualification:

  • Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
  • Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required:

Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

  • Document – Qualifications certificate with mark sheets.
  • Passport size Photographs
  • Signature

How to apply:

  1. All the eligible candidates can apply for This Job as mentioned below
  2. Read official notification carefully From the Official Website.
  3. Read Notification Carefully Before Apply.
  4. Fill The Application Form (Link Is Given Below)
  5. Attach Required Document and Passport Size Photo with Signature.
  6. Then Submit. Don
Aetna Customer Service Representative Virtual Job In ( India )

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