Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Hiring Organization:- Aetna

Post Name:- Customer Service Representative

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- ₹20000-₹30000

Locations:- Aurangabad, India

Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Full Job Description:-

service based on a holistic view of the member, benefits, health information and through engagement. Handles customer service inquiries and issues by telephone, Internet, web chat, or written correspondence. Engages, consults, and educates members based on members’ unique needs, preferences, and understanding of Aetna’s plans, tools, and resources to help guide members along a clear path to care. Use resources to help customers understand the components of Aetna products, including claims, accruals, usage and balances, and cost sharing. Answers questions and resolves issues as a ‘single point of contact’ based on phone calls, plan sponsors, PSS/ISOs, members and suppliers. Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Provides personalized interaction based on customer preferences and individual needs, creating an emotional connection with our members by best understanding and engaging them. Fully understands the member’s needs by building a trusting and caring relationship with the member. Anticipate customer needs. Provides the customer with related information to answer unasked questions, e.g. more plan details, benefit plan details, member self-service tools, etc.
Use the customer service threshold framework to make financial decisions to resolve member issues. Educates and assists clients on various elements of benefit plan information and available services designed to enhance the overall customer service experience with the company (e.g. etc.).
Use all relevant information to effectively influence member engagement. Take immediate action when faced with a problem or aware of a situation.
He takes responsibility for each customer contact to solve his problems and connect them with additional services as appropriate. Identify member needs beyond the initial consultation by answering unasked questions.
Resolves problems with or without management intervention. It provides education to members to support them in managing their health.
Respond quickly to meet customer needs and resolve issues without over-engagement. Other tasks may include providing information about the status of your claim, interpretations of benefit coverage, and explaining your plan eligibility.
Process grievance referrals, new grievance transfers, and escalate issues as appropriate through the grievance and appeals system. Initiate outreach/welcome calls to ensure voter expectations are met or exceeded.
Identify trends and any emerging customer service issues and work to develop solutions to address potential issues and/or plan features of interest as an approach to improve understanding of benefit plans and increase member satisfaction upon enrollment. Collaborate with other departments to deliver client-specific presentations.
Coordinates efforts both internally and across departments to successfully resolve service issues and develop improvement processes aimed at improving overall service delivery. Work collaboratively with colleagues to deliver the best customer experience. Seek to understand the customer, including their circumstances, problems, expectations and needs.
Asks probing questions to identify underlying customer needs. Appropriate conversation transitions to explore possibilities for expanding customer interactions.
Guide members to the appropriate health resource. Offer alternatives when appropriate. Acts with the customer’s best interest in mind and is at the center of all interactions.
Collaborate with peers and peers to deliver a top-notch customer experience. Performs the PMI function by providing technical assistance when needed on issues relating to tenders, products and/or issues related to the delivery of system applications.
May participate in the preparation and delivery of client-specific presentations. You can track and trend your data.
Trains, trains and assists in the development of call center staff as needed. Participates in and/or leads special projects/initiatives addressing service issues as needed.
Provides technical or subject matter expertise related to role related policies, procedures and system/enforcement tools as needed. Offers internal quality reviews.
Provides adequate support in third party audits when required. Document and track all customer contacts, events and outcomes using appropriate systems and processes.
Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

This pay range represents the hourly base rate or full-time annual base salary for all positions in the job tier this position falls into. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the basic salary range listed above. In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for our colleagues and our communities. The company offers a full range of medical, dental and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an employee stock purchase plan is also available to eligible employees. The Company provides a fully paid term life insurance plan to eligible employees and short- and long-term disability benefits. CVS Health also offers numerous wellness programs, educational assistance, free development courses, a CVS store discount, and discount programs with participating partners. In terms of leisure time, Company employees enjoy Paid Time Off (PTO) or paid holidays, as well as paid holidays throughout the calendar year. The amount of paid vacation, sick leave and other leave is provided in accordance with applicable state laws and company policies. Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

For more detailed information on the benefits available, please visit

Required Qualifications:

Customer service experience in a transaction-based environment, such as a call center or preferred outlet, demonstrating an ability to be empathetic and compassionate. • Effective organizational skills and ability to handle multiple tasks.
Effective communication skills, both verbal and written.

Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Top 10 Interview Tips For Getting Job:

Absolutely! Here are my top 10 interview tips for getting a job:

Research the company: Before the interview, research the company and the position you’re applying for. Look up the company’s mission statement, values, and recent news to get a better understanding of their culture and goals.
Practice common interview questions: Practice answering common interview questions and think of examples from your past experiences that showcase your skills and qualifications.
Dress appropriately: Dress professionally and appropriately for the job interview. Even if the company has a more casual dress code, it’s better to be overdressed than underdressed.
Arrive on time: Being punctual is important, so make sure to arrive on time or even a few minutes early to the interview. This shows that you’re reliable and respectful of the interviewer’s time.
Bring copies of your resume: Bring extra copies of your resume to the interview, in case the interviewer doesn’t have one or needs to reference it.
Show enthusiasm: Let the interviewer know that you’re excited about the opportunity to work for their company. Express your interest in the position and what you can bring to the table.
Be confident: Show confidence in yourself and your abilities during the interview. Make eye contact, speak clearly, and don’t be afraid to ask questions or clarify anything you don’t understand.
Be prepared to answer behavioral questions: Many companies use behavioral interview questions, which ask about specific situations from your past experiences. Prepare to answer these questions with specific examples that showcase your skills and abilities.
Follow up: After the interview, send a thank-you email or note to the interviewer. This shows that you appreciate their time and are still interested in the position.
Be yourself: Finally, remember to be yourself during the interview. The interviewer is trying to get a sense of who you are as a person and how you would fit into their company culture. Don’t try to be someone you’re not, as this can come across as inauthentic.

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

Company always wants you to be on time and you should be.
Take less leave from the office.
Focus on your work and try to learn more.
Speak from your work not for your mouth.
Keep on trying to get new things from your seniors, regarding your profile.
Raise your point but only then when you are 100% sure about your point.
Never hurry because haste makes waste.
For earning some extra points than others. Just play out of your comfort zone.
Always respect your seniors.
Learn from mistakes made by you and others and do not try to repeat them.

Educational Qualification:

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required:

Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

Document – Qualifications certificate with mark sheets.
Passport size Photographs
Signature

How to apply:

All the eligible candidates can apply for This Job as mentioned below
Read official notification carefully From the Official Website.
Read Notification Carefully Before Apply.
Fill The Application Form (Link Is Given Below)
Attach Required Document and Passport Size Photo with Signature.
Then Submit. Don

Work From Home Jobs, Aetna Customer Service Representative In India @SarkariexamfindWork From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Full Job Description:-

Required Qualifications:

Work From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

Educational Qualification:

Document Required:

How to apply:

Work From Home Jobs, Aetna Customer Service Representative In India @SarkariexamfindWork From Home Jobs, Aetna Customer Service Representative In India @Sarkariexamfind

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